Good Morning. I need to ask for your help, I am not an installer of these closed circuit television systems. I am the user, it happens that the person who used to control the camera through the web browser, forgot the password. Then I contacted the guy who installed it, and he changed the city and also told me that he was no longer doing these jobs since he had looked for a stable job. The issue is that I keep the system unused. What I have done on my own is the following: Download a program called SADP v 3.0.0.10 from the hikvision website to install and run it. It shows a section where you can reset the password, but it consists of two steps. The first part is to download an XML file, which you download. And then you have to send it to the people of hikvision. And this is precisely the problem. It is IMPOSSIBLE to send this file. The only possibility to send it is from their website in Brazil. Which I can not do because they ask me for information that I do not have because I am not from that country. I also saw some videos on YouTube in which they accessed another website that generated a code to unlock the dvr, but this has not worked for me. Even download a super old version of the program 2. something. Even so it cannot be unlocked. The thing is that I could not reset the password. Could you please help me reset the password? Greetings and thanks.

Try this page, it worked once to reset password. https://ipcamtalk.com/pages/hikvision-password-reset-tool/. Luck.

Hi token, I have the same problem that installed my hik vision cameras, I lost contact with him and I don't know what the dvr key is, I downloaded the hikvision tool application and tbn I entered the hik vision pag tricksware where I copied the serial number of the dvr and gave me a reset code, said code I copied and pasted in hikvision tool where there is a space that says security code I gave ok and I get error Please if you could help me and tell me how you did it since I read that you managed to do it, in advance thank you very much

They know that the new key that comes by default in Hikvision DVRs is Abc12345