hello good morning folks of the forum my query is for a luxury link ARH500 mod link 392 lt. They put a 1/4 hp engine and I do not know if it is the engine that carries. The symptom presented is that the freezer is doing well but the bottom is made a block of ice at the entrance of the plate and the rest not, what can be the fault. The refrigerator stops and starts normally. Thank you very much for your contributions.

greetings, what part do you call plaque ??? if you can upload a picture of the ice,