Dear Friends of the Forum, I have a Whirpool 6th sense Model WRX51D1 refrigerator that loses water in the bottom of the freezer I read in other forum responses that it may be a problem of drainage due to the formation of ice and obstruction of the drainage channel and could be solved by throwing hot water to remove the ice. For this reason, I removed the back cover of the freezer, leaving the serpentine in sight but I did not find the famous drain pipe. What I saw was a block of ice just below the streamer. The query is: the drainage channel is under that block of ice and must be melted? Is it normal for that ice to be there? Thank you in advance!!!