Hello, I would like to know that it may be that my refrigerator loses water, and falls into the lower internal part and when it accumulates it leaves it. The issue is that I disconnect it, take out everything, clean it and I have not connected it because it keeps losing water, I suppose it has accumulated, but it has already been 2 weeks and it remains the same, even without connecting, how can I solve it?

You should let it thaw then tip 15 degrees luck

Almost certainly as the partner says the drain is blocked