I am not an expert on Motorola but it does not matter where you are, if not the region of the software that you have installed that matches the MODEL of equipment that you want to program.
In the model (plate where the serial number is also) is the identification of which region it belongs to.
Physically you can be in China but to program a team from the Latin America region you must install software from that region and not from Asia.
Do not worry, it happened to us too.
For further clarification:
The Questions appear, and one more line for each Response.
If the question is answered a week later, it looks like you indicate.
In theory, it is to have a more direct follow-up of the topics.
Regards!