Hello, good morning, there are times when the paper gets stuck in a medium fuser but most of the time it does not reach the fuser
if it is in that area ... before entering the fuser, let's say the blade is pulled by gears that move the cylinder in the tonner cartridge along with the transfer roller, check that they rotate well ,,,, that if it does not reach the fuser if it gets stuck at the entrance to it you have to see how the film and its grease is because if it is very hard it causes failures
Good morning, I checked the phylamine and it was in good condition but I changed it and greased it and the problem continued, change the fuser to another printer and the fuser works without any problem, I tested it with another fuser and it does the same.
Good day, testing the solution you propose, check the paper step sensor and it works correctly, when checking the check the solenoid I noticed that it was dirty, I cleaned it and after that I tested it and it printed well, but after 3 prints I return At the same problem, it seems that the solenoid rubber is a bit worn and may be the problem.
I will change the solenoid and see if the problem is corrected.
Good morning, thanks for the solution to my problem, just change the solenoid sponge and matter resolved.