thanks for your answer. Well the printer is installed only on my laptop and I do not share over the network. I have already tried printing with other programs and even install it on another machine with windows 10 and it is still the same ... I don't know what the fault will be, but I still cling to the toner. If in this case it is not original, can this error always happen? and how can I know if my toner is original ... please, I will be very attentive and grateful to your response. Thank you
Ivan: the alternative cartridge is like the image that I attached in my previous comment, it is more bulky than the original, the original has the HP mark and the cartridge code printed on the cartridge with a system such as screen printing, the alternatives have labels, you can be the toner, but it can also be an original carcass toner that was once recharged by someone and with poor quality toner.
Comment on how you purchased the printer and the consumable, so we are oriented, and if you can attach an image in the question, click on the pencil (improve question) and attach it.
These M101 / 102/106 / M130 models belong to a new technology applied by Hewlett, they are not the same as those known so far, and they have to have the specific toner, nothing can be invented, everything is already invented.
I await your comment, best regards
Thank you, my friend, I'm going to check the printer toner because I think my sister sent it to reload and from there it's failing. and I will keep you up to date with the information, and I will report any inconvenience you find on the device. thank you very much friend, best regards :)