Thank you very much for your response, elektomaq. The solution you propose to me is logical, and I had even thought about it before, but I needed the opinion of more experienced people than me on the subject. I will review the installation in the pipes more carefully, since I had only partially done so. Hug.
row 17, 18 and 19, I understood that the green key can be 3v or 4-way, then another key installed and one more key that I installed forista, if the connection is short circuit, phase and neutral can exist in 3-point keys ,, ,, but ,, if it is a common connection, there will only be a phase in the circuit and the neutral will be at the tip of the lamp ,, unless there was a contact or there was the preparation ,,, I think
Hi Gonzalo
The question says that it opens a 3-point box, that the failed key is the medium green one and the remaining two are white
The 3-point box is a box that houses 3 switches, obviously 3 lights or a group of different lights
The green color refers to an old line of fluorine green switches, these keys also came in ivory or white. Obviously, over time they replaced the 2 white keys (hence the difference in color and size of the modules in the same box)