friend already turned it off and turned it off again and the serial insurance HLD60215240 is not unlocked
I explain to you, friend, the cover uses a piece. This part has an electromagnetic safety (a coil) in some cases the safety is locked or stuck and therefore does not release the cover, but if the LED indicates on the front panel that the cover is secure (usually an LED with a little can) is very likely that the washing machine is sending an error from the card. The first thing is to uncover the washing machine, check the insurance and then in that case check the card.