Is the charger you bought original? the amperage has nothing to do with xq the laptop will only take the amount you need, generic chargers do not always work well on those laptops just like HP, sometimes they don't even charge the battery due to a sensor that they have that works along with the Original charger and not brought by generics.
As an anecdote I tell you that a while ago a client brought me a laptop of those that worked poorly with a charger that I bought online, and when making the measurements this was delivering just 15 Volts even though the label said to be 19 Volts, maybe you have a similar case
Ennio I thank you very much for sharing your knowledge; In my ignorance I assumed that, as I tried my notebook with an original 19v 3.34A charger and it worked perfectly, then lowering the amperage of the charger I bought from 4.62A to 3.34A could solve the problem. But now thanks to your comments I have learned that this factor does not affect my problem and as you say, surely the problem is on the other hand. Thank you very much again !