hello, this problem is solved by moving very little the adjustment screw that is under the base of the arm, this is a control of the place of fall, and you must adjust it, so that the arm falls at the beginning of the first track of the disc, if It has the original tray, this headless screw is pointing to the center of the plate parallel to the base, if you bring a winco tray, you are looking out and have a head, greetings