Hi, I bought a high recovery ecotermo brand hot water tank. I am not a technician, but I usually repair things at home. The problem I am having is that the water heater goes out. The pilot turns on well, the lighter also turns on well. But when you finish heating and the lighter goes out, notice that most of the time the pilot goes out too. Another detail that I could observe is that by giving a small slap the pilot is also turned off. Any suggestions would be welcome. Thank you

Hello Carlos, the most normal thing is that you call the guarantee, because if it is new and you get your hand you will lose it, if it is within the warranty time use it. In case of no guarantee, let us know and we will talk about the solution. Good luck and your orders for new inquiries.

The installation was done by a bricklayer and he wrote to me and broke part of the warranty paper. I do not think the warranty serves any more. I was about to call a gasman and pay but first ask in this forum if someone happened to me or can you guide me a little and if it is something easy that I can fix only better.

Hi Carlos With the purchase slip without the guarantee paper is enough. But if you want to know the possible causes are: That the pilot has little flame. That the pilot does not well call it on the tip of the thermocouple. The thermocouple is not properly adjusted the nut. That the air inlet of the pilot and lighter is not well regulated. The magnetic unit is weak and jump easy. Put into practice and if you do not solve comments like this we can continue helping you. Luck