Hello, I have an orbis eurotrend 320KTO water heater, with bottled gas and when I open the water, the sparks light up, but neither the pilot nor the burner lights up. It is the second time that happens and always when changing the tube of 45 kg, which supplies the whole house, that is the water heater and the kitchen. The first time, the technician came and said that the gas was dirty and something clean. By the way, he did a complete service, with cleaning of burners, water chamber, water etc. Unfortunately, I was not there and I could not see which piece was cleaned. That was about six months ago. Now the same thing happened at the end of the gas and I called the technical service and a week ago they are turning me around and they are not coming. Could it be the peak of the capped pilot?

Hello at the gas inlet it has a filter in the form of a cartridge, check that it is not dirty, if it is dirty wash it with common kitchen detergent and hot water, the bottled gas usually has bituminous waste (similar to asphalt) Cheers !