Thank you very much for your quick response. I tried to reset it and it didn't work.
I remembered that during the heater test week, there was one day that the water supply tank was empty, the water ran out. Is it likely that the resistance was burned if it ran out of water? Or do you have any automatic system to detect when you have no water?
And one more question, how could I prove that resistance is what doesn't work?
Thank you so much for your help.
Actually, the fact that the tank runs out of water does not mean that the thermos empties. If water does not enter the thermos, the contained water will not come out. This means that it will never remain empty so that the resistance is burned. The only way to empty a thermos when it is full is by its purge tap. This means that the resistance could not be burned by being "dry" or without submerging. On the other hand, to check if the resistance is burned, it must be done with a continuity scale tester or low resistance.