hello: try holding the tips before pulling try to move the lid up one point if it does not come out notice that from below you can see a couple of obstacles in total has 4 with a screwdriver paddle you push the lock to the side only to the first that you see that you push one with the screwdriver already comes out so that it unlocks at the same time you pull back it should come out do not force it because those ties are broken and then greetings are released