Hello, thank you for the quick suggestions, sorry for the delay, just now I was able to put a hand to the washing machine. Sure enough, take off the back cover and the belt was loose, test the engine and fumigate. Before testing the engine, I wanted to wear the belt and turning it by hand, it leaves itself immediately
Without the strap attached, grab the washing drum where the clothes are loaded and try to move it up and down, if it has play it is because the bearings are damaged, if there is no play, it controls that the drum pulley is not loose.